Refund & Returns Policy

SNCKI Refund & Returns Policy

Last updated: 1 November 2026

We want every SNCKI order to arrive just right. If something goes wrong, we're here to help.

1. General Returns

Customers may exercise applicable statutory return or replacement rights within 14 days of receiving eligible goods, subject to exceptions established by Egyptian law.

Exceptions may apply to rapidly perishable products, certain customized goods made to customer specifications, or goods whose nature or condition prevents their return, as provided by law.

These exceptions do not remove statutory rights relating to defective, incorrectly supplied, or nonconforming goods.

2. Damaged, Incorrect, or Defective Products

If an order arrives damaged, incorrect, expired, or otherwise defective, please contact us as soon as possible.

We may request the order number and supporting photos to help investigate. Prompt reporting is appreciated but does not remove legal consumer rights.

For qualifying defective products, customers may request the remedy available under Egyptian law, including replacement or refund. Egyptian consumer-protection guidance provides a 30-day period from receipt for defective-goods claims.

3. Subscriptions

Customers can cancel future, unprocessed subscription boxes through their account or customer support.

Where payment has already been collected for a box that is cancelled before preparation, SNCKI will refund the applicable amount.

Once preparation begins, cancellation requests are reviewed according to the product's nature, fulfillment stage, and applicable consumer rights.

4. Collective Boxes

Standard boxes follow the applicable general return rules. Customized boxes may fall under statutory exceptions where they were produced to the customer's approved specifications.

Missing, defective, or incorrectly supplied contents remain eligible for appropriate remedies.

5. Catering

Booking deposits, changes, and cancellation arrangements are explained in each quotation and are subject to applicable law. Confirmed refunds will be handled in accordance with the agreed terms and customers' statutory rights.

6. Refund Processing

Approved refunds are issued to the original payment method where possible and within the period required by applicable law. We will inform customers if the payment provider requires additional processing time.

7. Contact

To request support, contact Hello@sncki.com (phone to be added), providing your order number and a description of the issue.

Nothing in this policy limits rights that cannot legally be excluded under Egyptian consumer-protection law.

Last updated 01/11/2026